Built to protect the data schools care about most
SstepApp is designed with security at its core, protecting academic records, attendance, communication and financial transactions through industry-standard security practices.
Security is built into everything we do
Every feature within SstepApp is developed with security, privacy and reliability in mind so schools can confidently manage their daily operations.
Encryption Everywhere
All academic records, attendance information, payment data and communications are encrypted both in transit using TLS 1.2+ and at rest to ensure complete privacy.
Role-Based Access
Every user only accesses information relevant to their role. Administrators, teachers, parents and students each have carefully controlled permissions.
Secure Payment Processing
School fee payments are processed through trusted payment partners including Selcom, banks and mobile money providers. Sensitive payment information is never stored by SstepApp.
Audit Trails
Every important action such as attendance updates, exam results, fee transactions and profile changes is securely recorded for accountability and transparency.
Reliable Backups
Automatic backups help safeguard your school's academic and financial records while disaster recovery procedures ensure business continuity.
Data Ownership & Privacy
Your school's information always belongs to your institution. We never sell or share student or parent data, and data exports are available whenever required.
Have a security question or found an issue?
We take security seriously. If you've discovered a vulnerability, have a concern about data privacy, or need help understanding our security practices, our team is ready to assist you.
Contact Security Team
Frequently
Asked Questions
Find answers to the most common questions about SstepApp, school payments, academics, attendance, communication and onboarding.
Common Questions
Everything you need to know before getting started with SstepApp.
SstepApp is an all-in-one school management platform that digitises attendance, academics, fee payments, communication and school-wide notifications for administrators, teachers, parents and students.
You can download the Sstep app from the Google Play Store (for Android devices) or the App Store (for iOS devices). Simply search for 'Sstep App' and install it.
Use the phone number that is registered with your child’s school. Your school will provide you with the initial login details.
Yes. Fee payments are processed through encrypted, PCI-aware payment channels, and parents receive an instant digital receipt for every transaction. We never store raw card details on our servers.